Belton ISD is ramping up its efforts to assist families with technology issues when school starts on Sept. 8. The district hired nine additional Technology Help Desk staffers and will offer extended hours the first week of classes.
“It’s an exciting time in Belton ISD as we’re able to offer all students the opportunity to have their very own device,” said Rachel Starnes, assistant director of technology. “We are prepared to help families walk through the possible troubleshooting that will come with adding 5,300 devices to the district.”
During the first week of school, families can reach the Technology Help Desk from 7 a.m.-6 p.m. by calling (254) 215-HELP or emailing firstname.lastname@example.org. When emailing, Starnes asks that families include this information:
Student’s first and last name
Student’s ID number
Information about the issue
“Be in contact with your student’s teacher and let them know the issues you’re having,” Starnes recommends. “Do not hesitate to contact the Help Desk. We know learning a new device can be tricky, and we’re here to support you and your student during this time.”
Families may want to bookmark the following resources to reference during the year, Starnes said:
The Digital Toolkit includes instructions for logging into ClassLink, the district’s new single sign-on service that students will use to access all their digital learning platforms, resources and textbooks in one location. The toolkit also includes information about the digital learning platforms students will use, including Seesaw, Schoology, Google Classroom and Canvas.
The Status Dashboard will provide system-wide information on how different digital learning platforms are performing. This information could troubleshoot why a student is having issues with a particular platform and indicate the issue is with the platform and not the student’s internet or device.